Popular questions and their answers.  For immediate answers please review our FAQ’s prior to contacting us.

FAQs

Below you will find a list of some of the typical questions we are asked. If you cannot find the answer below that you are looking for please Contact Us.

What are the smallest and largest blank sizes you supply from stock ?
Our smallest is 50mm JK Junior 1.55 Paediatric Ultrathin HMAR ranging through to the 80mm 1.5 Tintable Hardcoated.
Which of your stock lenses can be tinted ?
All uncoated lenses are tintable, as is our hard-coated Polycarbonate lens. Additionally, our range of progressives includes tintable hard-coated options.
Which of the lens materials you supply are tintable ?
  • 1.5 – Tintable up to 85%
  • 1.53 Trivex – Not tintable
  • 1.55 – Tintable up to 85%
  • 1.59 Polycarbonate – Not tintable
  • 1.60 – Not tintable
  • 1.61 – Tintable up to 85%
  • 1.67 – Tintable up to 50%
  • 1.74 – Not tintable
  • 1.7; 1.8; 1.9 Glass – Not tintable

We do not offer tints on Transitions, Sunsensors, Drivewear or Polarized product.

What type of pre-tinted lenses do you hold in stock ?
We hold 1.5 index lenses in stock with a solid Brown, Grey or Green tint (uncoated or HMAR)
Will you inform me if a lens I have ordered is out of stock ?
Yes, absolutely. If there are any problems with your order we will call you as soon as possible.
How do I go about placing an order ?
You can place an order ONLINE or alternatively via our phone sales lines or by dedicated email or fax. Fax order sheets can be downloaded from the website for your convenience.
Do you supply high index without MAR coating ?
Yes. Please note we do not hold this in stock, but we can place a Special Order for 1.61, 1.67, 1.74 and 1.7, 1.8, 1.9 glass.
When will my order be dispatched ?
We pride ourselves on dispatching orders as soon as possible. All patient orders and all stock orders received by 5pm are dispatched the same day (orders of 50 lenses or more placed after 4pm MAY be despatched the following day). Bespoke orders take approx 4-6 working days (10-15 working days for bespoke glass).
What couriers do you use ?
Our main couriers are the DX and Royal Mail.
Are you open over the weekend ?
Our office hours are Monday to Friday 9am to 5.00pm; however Online & Fax orders can be placed at any time and will be processed the next working day.
What is your return policy ?
Please refer to our T’s and C’s for full details of our returns policy.
What kind of guarantee do you offer ?
If any goods under inspection prove to be defective in material or workmanship, we undertake to replace the lens or refund the price if it is less than 2 years old. This does not apply to defects that arise from patient mishandling or normal wear and tear. Refer to our T’s and C’s for full details.
When ordering one Bespoke and one Stock lens for the same pair/patient, what do you recommend ?
We recommend ordering both lenses as Bespoke in order to match tint, coating and/or thickness.
Do you offer executive Bifocals ?
No, however we supply a full range of D28, C28 and R28 Bifocals.
What is the minimum thickness for Polarized and Photochromic lenses ?
Manufacturers recommend minimum thickness 1.6mm (Transitions, Drivewear and Polarised) and 2.0mm for Sunsensors+

Search

Login/Register

Logging in...

Forgotten password >

Register for an account >

SUCCESS FAILED_LOGIN MAX_LOGIN_ATTEMPTS_EXCEEDED Sorry - user name and password not recognised. Sorry - you have exceeded the maximum number of login attempts. Please call us for assistance. Sorry - an error has occurred processing your request. Please try later, or call us for assistance. CLOSE CANCEL OK YES NO ADD TO ORDER PRINT NOT NOW You have not selected anything to order. Jai Kudo Accessories Would you like to view available accessories before confirming this order? Jai Kudo - Your Order Confirmation https://jaikudo.com/handlers/validatelogin.ashx?time= https://jaikudo.com/handlers/logout.ashx?time= en
Please wait...
Please wait...
GOTO MY ACCOUNT NEW BESPOKE ORDER NEW STOCK ORDER NEW ACCESSORY ORDER https://jaikudo.com/controls/rangeChart.aspx Range Chart Switch to -cyl Switch to +cyl . true Un-Signed CYL Suggestion 46 true
INFO

You have entered a CYL without a '+' or '-' sign.

If you like we can automatically set all CYL values that do not have a '+' or '-' to MINUS CYL.

Note you can always change this in your Preferences section under My Account if you change your mind.

Do you want to turn this feature on?"